Help centre
How PlanSend works, in plain steps.
Short guides for connecting accounts, writing posts, getting client sign-off and publishing on time. 15 articles, written against what the product actually does today.
Getting started
Sign in, create a brand, connect an account and publish your first post.
- Getting started with PlanSend Sign in with Google, set up your first brand, connect an account and publish.
- Connect a social account to a brand What Facebook, Instagram, Threads, LinkedIn, Bluesky and Mastodon each ask for.
- Brands, team roles and reviewers One workspace per client, three roles, and why reviewers are always free.
Writing posts
The composer, per-network versions, attachments and AI Assist.
- The composer and per-network versions Write once, then change only the networks that need different wording.
- Images and video: what each network accepts File types, sizes, counts, aspect ratios and alt text, network by network.
- AI Assist and credits Captions, hooks and hashtags from a short brief. One credit per request.
Approvals and client reviews
Getting sign-off from people who do not have a PlanSend account.
Scheduling and publishing
The calendar, posting slots, publishing health and notifications.
- The calendar Month, week and day views, filters, status cards and channel health.
- Posting slots and rescheduling Weekly publishing times, "Add to next slot", and how to move a post safely.
- Publishing health and failed posts How publishing works, when PlanSend retries, and what to do when it does not.
- Notifications and reconnect reminders What lands in your inbox, who gets emailed, and how reminders work.
Plans, billing and your data
What each plan includes, what counts toward a limit, and how to export or delete your data.
Automation and troubleshooting
The API and MCP server, and fixes for the problems people hit most.