Data Deletion Instructions

What PlanSend stores

PlanSend is operated and billed by ULA SOFT LTD (company number 16531031, England and Wales). For each social account you connect we store an encrypted access token, the account's name, id and profile picture, cached audience numbers, and the posts you schedule to it. For your PlanSend account we store your email address and name from Google sign-in, your workspaces, posts, media, review comments, approval history and billing metadata. Our Privacy Policy has the full list.

Disconnect a channel

1. Sign in to PlanSend and open Brands & channels (or Settings → Channels).
2. Find the channel you want to remove and choose Disconnect.
3. The stored access token for that channel is deleted immediately. Posts still scheduled for that channel can no longer be published.

Disconnecting removes PlanSend's ability to post to that account. Posts that were already published stay on the network; delete them there if you no longer want them.

Remove PlanSend from Facebook, Instagram or Threads

You can also revoke PlanSend's access from Meta's side. Doing so invalidates the token we hold, and Meta tells PlanSend about it automatically (see the next section), so you do not need to disconnect the channel in PlanSend as well.

Facebook

1. Open Facebook and go to Settings & privacy → Settings.
2. Choose Business integrations (or Apps and websites, depending on your account).
3. Find PlanSend, select it and choose Remove.
4. If you also want to remove posts PlanSend published on your behalf, tick that option before you confirm.

Instagram

1. Open Instagram and go to Settings.
2. Choose Website permissions (or Apps and websites) and open the Active tab.
3. Find PlanSend and choose Remove.

Threads

1. Open Threads and go to Settings → Account → Website permissions.
2. Find PlanSend and choose Remove.

Meta changes these menus from time to time; its help centre article on removing apps and websites has the current path.

Automatic deletion when you remove the app

When you remove PlanSend from Facebook, Instagram or Threads, Meta sends PlanSend a signed deauthorize notice; when you ask Meta to delete your data, it sends a signed data deletion request. PlanSend verifies Meta's signature and then, without anyone at PlanSend being involved:

• deletes the access tokens of every connected channel that belongs to the account that removed the app and marks those channels as disconnected;
• for a data deletion request, also deletes the stored profile picture and the cached audience numbers of those channels;
• answers Meta with a confirmation code and a status page, which Meta shows you. The page at /data-deletion/status/<code> explains what was deleted and what remains.

What remains after an automatic request is the workspace's own history: the channel's name and account id, posts that were scheduled to it and the audit log. A workspace owner can delete the whole brand (below), or you can email us to have specific records removed.

Delete a brand

1. Sign in to PlanSend and open Settings → Your account.
2. Under Brands and roles, choose Delete brand… next to a brand you own, type DELETE and confirm.
3. The brand's posts, media (including the files stored in our media library), channels and their tokens, invitations, API keys, publishing jobs and audit history are deleted immediately for every member.

A brand that is the only one on a billing account with a live subscription cannot be deleted until the subscription is cancelled in Billing → Manage subscription. You can download a copy of the brand first with Download brand (JSON).

Delete your PlanSend account

You can delete your account yourself:

1. Sign in to PlanSend and open Settings → Your account. Download my data (JSON) gives you a copy of everything first if you want one.
2. Delete the brands you are the only owner of, or that are billed to your account (the page lists them), or hand them to another owner.
3. Under Delete my account, type DELETE and confirm. Your email address, name and Google link are removed immediately, you are removed from every remaining brand and signed out everywhere, and the API keys you created are revoked.

If you cannot sign in, email [email protected] with the subject line Delete my PlanSend account from the email address you use to sign in (or tell us and we will verify your identity another way). We confirm receipt, cancel any active subscription, and delete your account, workspaces, posts, media, review links, comments and connected channels (including every access token) within 30 days. We email you when it is done.

Reviewers and comments

Reviewers who approve or comment through a review link do not have accounts. If you left a name or comment through a review link and want it removed, email [email protected] with the review link or the workspace name and we will remove it within 30 days.

What we keep and for how long

• Channel access tokens: deleted immediately on disconnect, on Meta's automatic notice, on brand deletion and on account deletion.
• Brand content (posts, media, channels, jobs): deleted immediately when an owner deletes the brand; otherwise for the life of the brand.
• Your profile: anonymised immediately when you delete your account. Posts you wrote stay with their brand under the name “Deleted user”.
• Account, workspace and content data covered by an emailed request: deleted within 30 days.
• Backups: rotate within 30 days, so deleted data leaves our backups within 30 days.
• Invoices and billing records: kept for 7 years, as UK tax law requires. They contain your billing name and address, not your content.
• Technical logs: kept for 30 days.

Contact

ULA SOFT LTD, 10-16 Tiller Road, 14/2e Docklands Business Center, London E14 8PX, United Kingdom. Deletion, privacy and support requests: [email protected].